How is productivity calculated in this context?

• A. Amount of time worked divided by minutes billed
• B. Minutes billed divided by time worked
• C. Total hours billed
• D. Number of patients treated

Answer: (A)

Productivity here is about how much time is needed to generate billable work. It uses the input (time actually worked) and the output (minutes billed) to form a ratio that expresses time per billable minute. Specifically, dividing the amount of time worked by the minutes billed tells you how many minutes of work are required for each billed minute. For example, if 480 minutes are worked and 360 minutes are billed, the ratio is 480/360 = 1.33, meaning about 1.33 minutes of work are needed per billed minute (more non-billable time). The other options either flip the ratio (minutes billed per time worked, which is a different measure), or report total output or volume (total hours billed or number of patients treated) rather than the time-to-output relationship that defines this productivity measure.