Productivity is one measure of efficiency of care.

• A. False
• B. True
• C. Patient satisfaction
• D. Time spent

Answer: (B)

Productivity measures the efficiency of care by comparing outputs to inputs. In healthcare, outputs are the amount of care delivered—such as patient visits or procedures—while inputs are the resources used, like clinician hours and costs. When you produce more care with the same or fewer resources, efficiency improves, which is exactly what productivity captures. This makes productivity a valid measure of efficiency of care, as long as quality and safety are maintained. Other metrics, like patient satisfaction, relate to experience and quality, and time spent alone reflects resource use rather than the efficiency of converting resources into care. Therefore, the statement is true.