What describes management by exception?

Study for the Professional Issues and Service Management Test. Prepare with comprehensive questions, flashcards, and explanations. Excel in your exam effortlessly!

Multiple Choice

What describes management by exception?

Explanation:
Management by exception means you set performance standards, monitor actual results, and only step in when performance deviates from those standards. This approach lets the team operate with autonomy within defined boundaries, while the leader focuses on handling only the significant variances that threaten achieving targets. For example, if quality or delivery stays within acceptable limits, no intervention is needed; if defect rates rise above the threshold, the manager investigates and resolves the issue. This contrasts with constantly directing every task (micromanagement), fully ceding control (abdication), or ignoring monitoring altogether and focusing only on strategy.

Management by exception means you set performance standards, monitor actual results, and only step in when performance deviates from those standards. This approach lets the team operate with autonomy within defined boundaries, while the leader focuses on handling only the significant variances that threaten achieving targets. For example, if quality or delivery stays within acceptable limits, no intervention is needed; if defect rates rise above the threshold, the manager investigates and resolves the issue. This contrasts with constantly directing every task (micromanagement), fully ceding control (abdication), or ignoring monitoring altogether and focusing only on strategy.

Subscribe

Get the latest from Passetra

You can unsubscribe at any time. Read our privacy policy