When should a leader use supporting?

• A. When followers have high competence and varied commitment.
• B. When followers have high competence and high commitment.
• C. When followers have some competence and low commitment.
• D. When followers have low competence and low commitment.

Answer: (A)

This item tests situational leadership and the use of the supporting style, which fits when followers have high competence but their commitment is variable. When people know how to do the work but their motivation or engagement fluctuates, the leader should step back a bit and provide support—facilitating decision-making, offering encouragement, removing obstacles, and sharing responsibility—so followers stay involved and confident without being micromanaged.

That’s why the best choice is when followers are highly competent but commitment varies. If they’re both highly competent and highly committed, a delegating approach is more appropriate; if they have only some competence and low commitment, more direction and coaching are typically needed to build capability and motivation; and if they have low competence and low commitment, clear guidance and closer supervision are required.