When should a leader use coaching?

• A. When followers have high competence and varied commitment.
• B. When followers have some competence and low commitment.
• C. When followers have low competence and low commitment.
• D. When followers have high competence and high commitment.

Answer: (B)

Coaching fits when followers have some competence but low commitment. They can perform parts of the task, but they lack motivation or confidence to push through on their own. The leader in this mode provides a mix of direction and support: clarifying goals and steps, giving feedback, and explaining the reasons behind decisions, while also encouraging, addressing concerns, and helping remove barriers. This combination helps build both capability and motivation, guiding the person toward greater independence as their commitment increases. If followers were already highly competent and highly committed, you’d delegate; if they lacked both competence and commitment, you’d direct more closely; and if they had high competence but variable commitment, you’d lean toward supporting.