Which statement about interviews is most accurate?

• A. Interviews should be unstandardized to capture diverse responses.
• B. Interviews should be standardized to provide equal opportunities.
• C. Interviews are not used in hiring decisions.
• D. Interviews should be conducted only by managers.

Answer: (B)

Structured, standardized interviews are the most effective approach. By using the same job-related questions and a clear scoring rubric for every candidate, interviewers evaluate against the same criteria, making comparisons fairer and more reliable. This consistency helps ensure equal opportunity because it reduces the impact of personal biases and ensures all applicants are measured against the same standards. Interviews are indeed a part of the hiring decision, and standardization supports better, legally defensible decisions. Unstandardized formats can produce biased, inconsistent results; having interviews conducted only by managers narrows perspectives and can increase bias, whereas a standardized process can involve trained interviewers or a panel to further improve fairness.