Which statement about organizational change is true?

• A. Change eliminates all uncertainty.
• B. Anxiety is never associated with change.
• C. Innovation is not a benefit of change.
• D. Innovation is a potential benefit of organizational change.

Answer: (D)

Organizational change often opens the door to new ideas and ways of doing things. When a company adopts new processes, structures, or technologies, people are challenged to think differently, try new approaches, and improve how work gets done. That is where innovation can emerge as a result of change—it's a potential benefit that can come from moving beyond established routines.

Change naturally introduces unknowns and disruptions, so uncertainty isn’t eliminated; in fact, it typically remains to some degree as teams learn and adapt. Anxiety can also accompany change because people worry about how new methods will affect their roles, performance, and security. It’s important to recognize these responses as normal parts of the change process.

The option stating that innovation is not a benefit conflicts with the real outcomes of change, since innovation is indeed a possible and common payoff of organizational change. So the statement that innovation is a potential benefit best captures what can happen when organizations pursue change.