Which statement best contrasts formal feedback with informal feedback?

• A. Informal feedback is typically documented and tied to a schedule; formal feedback is ongoing.
• B. Formal feedback is documented and tied to a schedule; informal feedback is ongoing.
• C. Formal feedback is delivered only verbally; informal feedback is only in writing.
• D. Formal feedback is not used in most organizations; informal feedback is the norm.

Answer: (B)

Feedback comes in two common forms in organizations. Formal feedback is planned, structured, and documented, typically part of a scheduled process such as quarterly or annual reviews, with records kept in official systems. Informal feedback is casual, frequent, and ongoing—given in the moment or during quick check-ins—and not usually captured in a formal record unless it’s later documented for development. This makes the option that formal feedback is documented and tied to a schedule, while informal feedback is ongoing, the best contrast.

The other statements don’t fit because feedback can take multiple modes, and formal feedback isn’t limited to verbal delivery nor restricted to writing only; plus, many organizations do use formal feedback processes in addition to informal, ongoing conversations.