Which statement best describes an operational plan?

• A. The processes and systems that help achieve business objectives
• B. A description of the company culture
• C. An outline of the corporate social responsibility activities
• D. A plan for recruiting and training staff

Answer: (A)

An operational plan focuses on how the organization actually runs day-to-day to achieve its goals. It specifies the processes and systems in place, the sequence and timing of tasks, who is responsible, the resources needed, and the performance metrics used to monitor progress. This creates a detailed, short-term blueprint for executing strategy and turning objectives into concrete actions. Describing company culture deals with values and behavior, CSR activities cover external responsibilities, and a plan for recruiting and training focuses on people—elements that support operations but don’t define the day-to-day execution itself.