Which statement best describes the relationship between change and emotions?

• A. Anxiety and uncertainty are potential drawbacks of organizational change.
• B. Anxiety and uncertainty never occur during change.
• C. Change eliminates uncertainty entirely.
• D. Anxiety improves performance during change.

Answer: (A)

Change naturally brings emotional responses, and anxiety and uncertainty are common negative reactions when people face new processes, roles, or expectations. Recognizing these emotions as a normal part of the transition helps explain why they can be drawbacks during organizational change—they can reduce engagement, slow decision-making, and create resistance if not addressed. The other statements propose absolute outcomes—never occurring, being eliminated entirely, or even improving performance—which don’t reflect how people actually respond to change. While some stress can momentarily stimulate focus, it’s not a reliable or universal driver of better performance. So, acknowledging that anxiety and uncertainty are potential drawbacks aligns with how change affects people and why appropriate change management actions (clear communication, involvement, training, and support) are needed.